Positions Available

Positions Available

CHRC is committed to developing an outstanding workforce.  An outstanding workforce allows CHRC to provide outstanding affordable housing and redevelopment services for our residents and the community.  Thank you for your interest in employment with CHRC.

Applications submitted after the specified application deadline cannot be considered.  To apply for an open position, please submit the official CHRC employment application using the forms available below prior to the specified deadline.

Again, thank you for your interest in working with CHRC.  Due to the large number of applications we receive for open positions, our practice is to contact only the most qualified applicants during the hiring process.  However, your application on file with CHRC for twelve (12) months.

Property Manager

Property Manager Position Summary

Responsible for overseeing overall management, operations, admissions, and to oversee regulatory compliance of five (5) Section 8 Multifamily and Tax Credit properties in the Agency’s housing portfolio. The Property Manager is responsible for meeting the needs of residents, preparing reports of activities and fiscal status, monitoring daily the property operating practices and procedures along with achieving the goal of providing outstanding affordable housing. Responsible for the Agency receiving at least a satisfactory rating concerning HUD agency scoring systems such as EIV, SEMAP, and other future HUD required evaluation systems. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

Responsibilities

Undertakes and performs the following and all other work-related duties as assigned.

  1. Ensures compliance with applicable HUD guidelines (Section 8 Multifamily PBRA) and Low Income Housing Tax Credit (LIHTC) as well as federal, state, and local regulations, laws, ordinances, and the Agency’s administration of programs.
  2. Responds to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.
  3. Oversees and assists applicants in completion of forms and identification of required documents.
  4. Verifies applicant income, eligibility and suitability. Determines preference and maintains waiting list. Determines tenant’s rent amount in accordance with established procedures in an accurate and auditable manner.
  5. Determines whether applicants meet program eligibility requirements. Contacts and interviews references to determine whether applicants meet the Agency’s suitability standards and ranks applications according to successful compliance with eligibility requirements and established policies.
  6. Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants.
  7. Ensures that all requirements for written, independent verification of information are met in an appropriate and timely manner.
  8. Based upon a review of all information assembled, identifies factors that indicate a particular type of residential complex or unit may be required to meet specialized individual needs.
  9. Responsible for the execution of leases, 50059, TICs, and other appropriate documentation for the housing of applicants and residents in YARDI.
  10. Provides orientation to new residents by explaining the lease provisions clearly, quoting correct rent and other charges, explaining provisions of resident handbook and other Agency polices; escorting prospective residents to inspect the unit; explaining amenities in the community; and discussing other important issues. Orientations should be provided on initial move-in and during annual reexaminations periods. Draws up and executes lease agreements and other agreements with residents.
  1. Ensures appropriate annual recertification of residents and calculation of interim adjustments and entry of data into computer database. Monitors, prepares, and distributes annual recertification and interim adjustment notices.
  2. Collects and reviews interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for recertification and move-in. Explains rent calculation to residents and assists with completion of recertification materials as necessary. Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.
  3. Ensures appropriate annual recertification of residents and calculation of interim adjustments and entry of data into computer database. Monitors, prepares, and distributes annual recertification and interim adjustment notices.
  4. Prepares, coordinates and oversees the proper disposition of, all paperwork relating to renting or vacating housing units in accordance with established procedures. Maintains all resident files in a secure and organized manner.
  5. Responsible for entering, submitting and maintaining resident information through YARDI and TRACS system.
  6. Prepare accurate resident interim certifications to complete housing assistance payments/TRACS for required sites.
  7. Responsible for move-in/move out procedures, monitoring of service contracts, and timely response to resident service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts.
  8. Performs new move-in/move-out, housekeeping (including monitoring pest control), and emergency inspections, re-inspections, and evictions, as needed. Ensures Uniform Physical Conditions Standards (UPCS). Protocol adhered to in performance of Real Estate Assessment Center (REAC) inspections as assigned. Oversees preparation of move-in/move-out adjustments and requests. Ensures receipt of all relevant paperwork.
  9. Performs inspections, at least monthly, of buildings and grounds to ensure maintenance of curb appeal and resident compliance with applicable lease provisions. Issues letters when necessary and provides oversight of effective resolution of unsatisfactory conditions with residents. Recommends and processes eviction notices when needed.
  10. Effectively handles complaints and legal matters within area of expertise as assigned, including in-house grievance procedures. Resolves conflicts and complaints among residents, if possible, to mitigate detrimental effects and/or avoid continued grievances. Recommends persons to be placed on the banned list and contact law enforcement as needed. Any other legal matters are referred to the Executive Director/CEO and/or CHRC Attorney.
  11. Monitors lease violations and delinquent rent roll; oversees issuance of delinquent notices and late payment charges and initiates eviction process when warranted, ensuring appropriate court documents are filed in a timely manner and appears as necessary. Monitors abandoned units.
  12. Monitors, reviews, analyzes housing management data, and prepares monthly, quarterly, and annually and/or other reports as required addressing occupancy, delinquency rates, and other related information in a timely manner.
  13. Responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting public housing activities.
  1. Schedules pest control and housekeeping inspections monthly with follow-up system to insure all issues are addressed appropriately and maintains and tracks keys for apartments.
  2. Reviews work orders for completion and accurate charges to residents when applicable.
  3. Coordinates with Finance Department for payments on billing (e.g. maintenance, water and electric).
  4. Interacts with Attorney to initiate court proceedings against residents for non-payment of rent within time frame allowed by law to expedite cases; issues eviction notices when necessary.
  5. Coordinates the improvement of communication and cooperation between residents and management by staying knowledgeable of, and ensuring residents are informed of, new rules, laws, regulations, etc., as interpreted by the Agency. Meets periodically with residents to outline changes and/or new directions in policies and programs.
  6. Counsel’s residents who are not complying with policies and procedures, have economic, health, or social problems, and have delinquent rent problems. Ensures residents are appropriately notified of lease violations, eviction proceedings. Ensures referral of residents to appropriate social services personnel when indicated. Works closely with other Agency departments in coordination of efforts to ensure that residents receive available services.
  7. Collaborates with police regarding violations/crime on Agency property, banning non-residents who have caused problems, and participating in hearings and appears in court as necessary.
  8. Oversees a comprehensive maintenance program to ensure physical assets are maintained by conducting property appearance inspections, advising staff of deficiencies and solutions to minimize additional liability. Ensuring preventative maintenance program is carried out. Verifies on-call maintenance response and completion of work.
  9. Works with Agency staff, residents/participants, and the public to ensure compliance and responds to inquiries regarding fraud and abuse. Monitors monthly rent collection and fraud recovery processes with collections personnel to ensure appropriate follow up and resolution.  Coordinates, as necessary, with Agency to pursue  legal remedies to rent and fee collections and issues of fraud. Participates in hearings and appeals as needed.
  10. Reviews and remains current on all relevant rules and regulations concerning appropriate Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, HUD Model Lease, House Rules, Agency’s Resident Selection Plan, Tennessee Landlord-Tenant laws, Agency’s Annual & 5-year plans and Agency rules, regulations, and administrative plan.
  11. Attends relevant Agency meetings to exchange information and further the development and implementation of processes and activities to enhance overall performance, effective operations, and maintainance of optimum lease-up rates.
  12. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
  13. Attends training as necessary to learn new skills and to review rules, regulations and policies.

Education and Experience

Bachelor’s degree in Business, Public Administration, or Social Sciences from an accredited college or university preferred and at least five (5) years of progressively responsible experience in management or in an administrative capacity in property management or low-income housing, or an equivalent combination of education, training, and experience resulting in the ability to fulfill the essential job duties of the position.

The following Certification(s) must be obtained within six (6) months of employment or other allowable period of hire as authorized by the Executive Director/CEO or his/her designee:

Certified Housing Manager                                         

Occupancy Standards/Fair Housing

Tax Credit Specialist                                           

Uniform Physical Condition Standards (UPCS)

Enterprise Income Verification System (EIV)

Knowledge and Skills

  1. Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy.
  2. Thorough knowledge of HUD rules and regulations that apply to public housing management.
  3. Working knowledge of laws and standards that apply to public housing property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
  4. Working knowledge of the operation of the Agency’s computer system and applicable software.
  5. Working knowledge of the agencies that aids and services to residents, including knowledge of eligibility requirements.
  6. Knowledge of mathematics and general accounting procedures sufficiently to perform calculation required for summarizing rent collections, making deposits, rent adjustments, and assisting the Executive Director/CEO in preparation of the annual operating budget and long-term budgets.
  7. Ability to maintain required records such as resident files, vacancy reports, etc.
  8. Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property.
  9. Ability to read and interpret policies and guidelines in order to make sound decisions.
  10. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
  11. Ability to communicate clearly and concisely, both orally and in writing. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed.

Supervisory Controls

The Property Manager receives instructions primarily from the Executive Director/CEO. Normally, the employee plans  and carries out work activities with minimal supervision and independently resolves problems that arise. The supervisor will give direct instructions to the employee when required and/or requested from the employee. The employee's work is reviewed for accuracy and compliance with Agency policies, federal, state, and local regulations and attainment of objectives.

The Property Manager gives and receives instructions from persons assigned to their area. Instructions are generally broad and nonspecific; however, instructions are occasionally direct and specific to address a particular situation or problem. Employee monitors the work of subordinates for accuracy, completeness, conformity to policy, achievement of goals and objectives and recommends appropriate action to achieve the desired outcome.

Guidelines

Guidelines followed by the Property Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity requirements. These guidelines cover most job-related situations and the employee is often required to use independent judgment in making decisions within established parameters and area of expertise. When unusual situations arise or when clarification or guidance is called for, the employee consults with the Executive Director/CEO.

Complexity

The employee performs related duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of actions is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning resident or maintenance problems, collections, and property management issues using personal judgement based on prior experience.

Difficulty may be experienced in making final application determinations and in applying appropriatiate HUD and PHA criteria in situations such as counting or exempting individuals’ income.

Scope and Effect

The Property Manager plays a key role in the management and operation of affordable public housing and their work affects residents, coworkers, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency’s image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary.

Personal Contacts

The employee's personal contacts are mostly with Agency personnel, local officials (police, City Code Enforcement), outside service agencies, contractors, advertising contacts, social workers, other employees, and residents assisted by the Agency. The purposes of these contacts are to obtain or provide information, plan and coordinate, and to advise, motivate, influence, or direct subordinates or others, and justify, defend, negotiate, or resolve matters and issues concerning public housing.

Contact often requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations.

Physical Requirements

  1. Work is principally sedentary but may involve some physical exertion during on-site visits with residents or staff members and inspections of units and/or facilities.
  2. Must be able to sit and/or stand for up to eight (8) hours at a time while preforming work duties.
  3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials).
  4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment.
  5. Must have vision and hearing corrected to be able to perform essential job functions.
  6. Must be able to work around various fumes, odors, and dusts.
  7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
  8. Must maintain a professional appearance and portray a positive image for the Agency.
  9. Must maintain punctuality and attendance as scheduled.
  10. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.

Other Requirements

  1. Must possess a State of Tennessee driver’s license and maintain a good driving record.
  2. Must be available for occasional overnight travel for training.
  3. May be required to work after office hours.
  4. Must pass employment drug screening and criminal background check.
  5. Must work with the highest degree of confidentiality.

The Columbia Housing & Redevelopment Corporation is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director/CEO.

Employment with the Columbia Housing & Redevelopment is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.